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Strength-based approach

Aim of Module

This module is about introducing the key elements of the strength-based approach.

As financial mentors we work with clients who can sometimes be in very vulnerable positions and going through hardship, so it is important that we support our clients in the best way possible and build their confidence and financial capability.

The best way of doing this is by using the strength-based approach. This approach starts with the client’s potential, their strengths, their resources and thinks about what motivates them and what their goals and aspirations are. It explores why they are coming to the budget service in the first place.

The module also introduces the client measurement tool from MSD.

What will you learn?

At the completion of this module, you will be able to understand:

  • what the strength-based approach is
  • whānau centric practice
  • how we find strengths through asking questions
  • strength-based approach versus deficit-based approach
  • the what, why and how of goal setting
  • using the GROW module
  • measuring client outcomes.

Module Timeframe

It is expected that this module will take three hours to complete.

Module Prerequisites and resources

There are no pre-requisites for this course, however, it would be highly beneficial to have completed the Financial Mentoring Introductory Course FMIC).

The following resources are available for this course and can be downloaded here:

Measuring client outcomes

The Financial Plan of Action

Well-being Hauora Reflection


About the Instructors

FinCap offers support to all budgeting and financial capability services in New Zealand, providing them with all the resources they need to help clients safely & confidentially.
4.6 5 Reviews


by Irene Te Maari 17 February 2022

a course that can help with more effective communication, thus enhancing the relationship with the client/s. F2F role plays might be a good addition here.

by Natasha Potae 13 December 2021

This course just solidified for me that the way I work, has strength based practice at the core, so that was good to reflect on. I often tend to step back and let my client’s lead, but I can now see more ways to reflect to them what other options may work for them through active goal setting. Thanks!!

by Sharon Grant 14 September 2021

A good refresher to complement the original classroom based course.
Wish it was available as a pdf. [Admin note – that’s an excellent idea and has been added to the Conclusion page]

by Cherie Duncan 8 September 2021

I learnt so much for having a better approach with clients and using the strength-based approach. I have a better understanding of how to guide clients and help achieve realistic goals together.

by Theo Duyvestyn 7 September 2021

Really good module, interactive and extremely relevant to any mentor. From this module
I will change the way I approach the initial and follow up sessions with clients and hopefully be more attentive to their needs rather than my own goals. Would be good to revisit this module every few months as a reminder. Also good support on the MSD Goal setting template as well as how to properly use the Wellbeing-Hauora reflection