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Strength-based practice is based on the client’s potential, their strengths and their resources. It thinks about what motivates them and what their goals and aspirations are. It explores why they are coming to the budget service in the first place.

A technique that can support a strengths-based approach is motivational conversations.

How can we support a client so that they experience change? How do we support and guide clients who just want the problems to go away or come with a very specific purpose and you know that is not feasible?

This module explores motivational conversations and the skills needed to guide a client to want to start a journey of change.

These tools could also be useful when working with people other than clients.


Aim of module

To understand and build skills to have motivational conversations with your clients.

Who is this course for?

Financial mentors who work in the BFC sector.

What will you learn?

At the completion of this course you will have explored:

  • the five principles of motivational conversations
  • how to have a motivational conversation
  • conversation techniques
  • strength-based questioning
  • change talk
  • reframing techniques.

You will also be able to download some resources to use.

Module timeframe

It is expected that this course will take three hours to complete.

About the Instructors

FinCap offers support to all budgeting and financial capability services in New Zealand, providing them with all the resources they need to help clients safely & confidentially.