Reporting to Commerce Commission
It is also important that the Commission is made aware of the issues you are working with.
The complaints and notifications they receive help them to identify lenders that may need monitoring or investigating.
A notification is like a ‘FYI’ – it must contain:
- the name of the lender
- a brief summary of what happened.
To investigate, they need a formal complaint with a willing client who can provide a statement about what happened to them.
