In the Financial Mentor Introductory Course (FMIC) we have already seen that we will face ethical dilemmas in our work. We also know that we need to work to listen, to speak more effectively, and that we must consider the needs of people of different cultural or family backgrounds.
These are skills we will need again in this module as we learn how to negotiate and resolve conflicts – usually with creditors but the skills we learn can be applied to personal relationships as well.
As well, we take some time to think about looking after ourselves and making sure we do not become burnt out and stressed by our work as mentors.
Learning objectives
- Understand the aim of negotiation
- Follow steps towards successful negotiation
- Use effective communication strategies
- Recognise cultural differences affecting negotiation
Whakataukī
Hapatia te ara tikapumau ai te rangatiratanga mo nga uri whakatipu
Foster the pathway of knowledge to strength, independence and growth to future generations
About the Instructors
Reviews
An enjoyable refresher, good for new FM’s to, thanks
I really enjoyed this course, great learning! A good reminder about sensitivity to cultural differences. I learned things I didn’t know and refreshed on past learnings. Well done.
good interactive questions and enjoyed the videos accentuating a point or giving examples.
A good reminder that I am on the correct path enjoyed Rocky’s videos .
Best module so far, due to variety of activity in it. It helps me refresh and retrain and retain. Can I ask why the comparisons used were European and Pasifika?
