Negotiation

In the Financial Mentor Introductory Course (FMIC) we have already seen that we will face ethical dilemmas in our work. We also know that we need to work to listen, to speak more effectively, and that we must consider the needs of people of different cultural or family backgrounds.

These are skills we will need again in this module as we learn how to negotiate and resolve conflicts – usually with creditors but the skills we learn can be applied to personal relationships as well.

As well, we take some time to think about looking after ourselves and making sure we do not become burnt out and stressed by our work as mentors.

Learning objectives

• Understand the aim of negotiation
• Follow steps towards successful negotiation
• Use effective communication strategies
• Recognise cultural differences affecting negotiation

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