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You’re on the internet right now. But what does that mean? What even is the internet, anyway?

A lot of the information we need to run a community organisation is found on the internet. But many of us are only vaguely aware of how the internet works. This course will explain the basics of how the internet works, so that you know what’s happening when you connect.

This course is light on jargon and heavy on the bits you need to know. Some complex details are oversimplified so you can focus on understanding the most important things.

Why take this course?

Knowing how the internet works will allow you to make more informed decisions about:

  • Using the internet in your service delivery
  • Your technology infrastructure
  • Storing information in the cloud

Learning outcomes

At the end of this course you will be able to:

  • Explain to a colleague broadly how the internet works
  • Troubleshoot simple internet problems
  • Examine potential digital services to ensure they are a good fit for your organisation

About the Instructors

This course is from the team at Community Heart, the creators of this platform!
4.7 6 Reviews


by Christine Holland 3 March 2021

Very simply explained but I didn’t feel talked down to. Thankyou

2 people found this helpful
by Grant Daly 17 February 2021

I thought this was excellent; short, sharp, good examples used to illustrate points and easy to navigate – the ‘tests’ were a bit of a reality check for me (I got a couple of things wrong through not reading the question properly) but the learning was well embedded by the time I finished the programme.

2 people found this helpful
by Hope Hodgetts 1 June 2021

I found this quite helpful at simplifying and explaining the internet and how it works. I actually had only a really basic idea before going through this course so I’m glad that I did it. 🙂

One person found this helpful
by Charmaine Green 30 April 2021

Very helpful. I have always imagined the internet to be a complex world however, this simple course has broken this down for me in a way that I understand. Great little course.

One person found this helpful
by Josie Takiari 4 February 2022

Great way to learn how to transfer manual into digital. Easy to follow and understand.

by Tina Rupuha-Green 8 December 2021

I enjoyed the revamp on how the internet works.