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Culture may influence the way in which trauma is experienced or expressed. Understanding the context within which life events are experienced is critical in understanding reactions to stress and trauma.

Client needs must be considered within the familial, cultural and wider societal context of the person. Financial Mentors need to be sensitive to the varying and culturally defined ways in which distress may present.

There is no expectation that a Financial Mentor researches and understands every culture they cross paths with. It is expected that each client, and the people surrounding that client, are treated with safe practices which recognise and respect their cultural identity, and safely meet their needs, expectations and rights.

Learning objectives

By the end of this module you will be able to:

  • define culture and cultural identity
  • define a culturally safe environment
  • identify culturally sensitive practices
  • identify characteristics of a culturally effective Financial Mentor
  • recognise your own and other’s worldviews are unique and valid
  • reflect on how your worldview impacts on your support of clients.

About the Instructors

FinCap offers support to all budgeting and financial capability services in New Zealand, providing them with all the resources they need to help clients safely & confidentially.
4.4 9 Reviews


by Hine Pireroa 22 July 2021

This is a good overview of different culture practices and good to know how other cultures meet and greet and the do’s and dont do’s are very handy should I ever travel overseas to another country.

by Sue Kitney 6 April 2021

Found it interesting and informative especially some of the do’s & don’ts as relating to other cultures

by Benita Bullivant 26 February 2021

Excellent informative awareness for my Financial Mentor Kete of learning.

by Tania Huata 5 January 2021

Great overview of cultural practices and their values. A reminder and awareness of how we need to treat each other.

by Karen Duncan 20 November 2020

No certificate at the end? Have I missed a link?

by Irene Te Maari 30 October 2020

I liked the hookin with the korero from the variety of partipants sharing their thoughts.
Nice overview.

by Lyn Hughes 25 October 2020

Very appropriate for all Financial Mentors to follow through and practise. Some interesting pointers that I was not aware of. Thank you for this opportunity to do it in my time!

by Alyson de marco 7 October 2020

a great resource and a reminder of our purpose

by alison misseldine 30 September 2020

A good overview of cultural practices