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Culture may influence the way in which trauma is experienced or expressed. Understanding the context within which life events are experienced is critical in understanding reactions to stress and trauma.

Client needs must be considered within the familial, cultural and wider societal context of the person. Financial Mentors need to be sensitive to the varying and culturally defined ways in which distress may present.

There is no expectation that a Financial Mentor researches and understands every culture they cross paths with. It is expected that each client, and the people surrounding that client, are treated with safe practices which recognise and respect their cultural identity, and safely meet their needs, expectations and rights.

Learning objectives

By the end of this module you will be able to:

  • define culture and cultural identity
  • define a culturally safe environment
  • identify culturally sensitive practices
  • identify characteristics of a culturally effective Financial Mentor
  • recognise your own and other’s worldviews are unique and valid
  • reflect on how your worldview impacts on your support of clients.

About the Instructors

FinCap offers support to all budgeting and financial capability services in New Zealand, providing them with all the resources they need to help clients safely & confidentially.