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Culture may influence the way in which trauma is experienced or expressed. Understanding the context within which life events are experienced is critical in understanding reactions to stress and trauma.

Client needs must be considered within the familial, cultural and wider societal context of the person. Financial Mentors need to be sensitive to the varying and culturally defined ways in which distress may present.

There is no expectation that a Financial Mentor researches and understands every culture they cross paths with. It is expected that each client, and the people surrounding that client, are treated with safe practices which recognise and respect their cultural identity, and safely meet their needs, expectations and rights.

Learning objectives

By the end of this module you will be able to:

  • define culture and cultural identity
  • define a culturally safe environment
  • identify culturally sensitive practices
  • identify characteristics of a culturally effective Financial Mentor
  • recognise your own and other’s worldviews are unique and valid
  • reflect on how your worldview impacts on your support of clients.

About the Instructors

FinCap offers support to all budgeting and financial capability services in New Zealand, providing them with all the resources they need to help clients safely & confidentially.
4.2 17 Reviews


by Heather Kinsey 26 August 2021

Interesting. but would be great if the information on the map at the end was availalbe to download

2 people found this helpful
by Sharon Grant 14 September 2021

A great resource for all people to learn how be respectful of different cultures.

One person found this helpful
by Jo Riley 7 September 2021

An excellent resource and very informative course. Knowledge of other peoples cultures is the beginning of understanding and helping our clients.

One person found this helpful
by Terrimarie Valvoi 1 September 2021

Really enjoyed this course and found the information very helpful.

One person found this helpful
by Sapna Singh 17 August 2021

Really enjoyed this course

One person found this helpful
by Benita Bullivant 26 February 2021

Excellent informative awareness for my Financial Mentor Kete of learning.

One person found this helpful
by Tania Huata 5 January 2021

Great overview of cultural practices and their values. A reminder and awareness of how we need to treat each other.

One person found this helpful
by Lyn Hughes 25 October 2020

Very appropriate for all Financial Mentors to follow through and practise. Some interesting pointers that I was not aware of. Thank you for this opportunity to do it in my time!

One person found this helpful
by alison misseldine 30 September 2020

A good overview of cultural practices

One person found this helpful
by Aly Turner 19 May 2022

A basic overview with some interesting information. I liked the map and it’s information, as with others here the option to print would be helpful, as would a more comprehensive list of cultures.