An important component of the building financial capability toolbox is the ability to advocate on a client’s behalf. Advocacy in this context might include:
- upholding the rights of the client
- supporting a client in being heard or to receive services/information. In particular, in dealings with government agencies such as IRD and WINZ or agencies such as debt collection, loan operators and creditors
- influencing change in political and bureaucratic processes on behalf of the people we may represent, at an organisational level.
At the completion of this module, you will be able to:
- identify the types of advocacy
- identify the role of an advocate
- understand the elements required to successfully advocate for a client
- advocate on behalf of a client in person
- advocate on behalf of a client via telephone.