Applying consumer rights and remedies

Welcome to Module 6 of the Financial Mentor Introductory Course (FMIC). This course will cover the basics of consumer law, including Red Flags, the role of Disputes Tribunals, and forms of insolvency. Before completing this module we recommend you complete modules 1, 2 and 3.

Learning objectives

• 6.1 Apply consumer law on behalf of clients
• 6.2 Identify acts to protect consumers’ rights
• 6.3 Use red flags to identify issues and protect customers
• 6.4 Handle consumer problems including repossession
• 6.5 Write an effective business letter
• 6.6 Understand the role of the Disputes Tribunal
• 6.7 Write and file a report with the Commerce Commission
• 6.8 Deal with an SIO, NAP and bankruptcy
• 6.9 Identify other legal processes

Whakataukī

Naku te rourou nau te rourou ka ora ai te iwi With your basket and my basket, the people will live