Understanding IFSO disputes process

For IFSO the disputes process includes:

• contacting the Ombudsman
• completing a complaint form.

They will refer to the complaint process. They can make a ruling. The dispute process can also include an investigation.

This process can be off putting for our clients going through vulnerable circumstances. Having a financial mentor support them through the form filling stage can be very beneficial for them.

The form can be found online at:

https://www.ifso.nz/make-a-complaint