Individual Advocacy

  1. Te Kawa Matua: Module 1 Professional Practice Standards and Guidelines
  2. Standard 5: Advocacy and Systemic Change
  3. Individual Advocacy
Lesson 7, Topic 1

Individual advocacy is when a financial mentor supports a client directly to ensure their needs, rights, and preferences are understood and respected. It involves helping clients navigate financial systems, access services, resolve disputes, and make informed decisions. The mentor acts in partnership with the client, amplifying their voice without taking control, so the client retains autonomy while receiving guidance and support.

As a financial mentor you will: 

  • advocate effectively for clients’ rights and interests with creditors and service providers 
  • support clients to advocate for themselves when appropriate 
  • challenge unfair or discriminatory financial practices affecting clients; and
  • negotiate payment arrangements and debt solutions that are realistic and sustainable 

 See also: All about Advocacy on Community Heart.

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