Inclusive Practice

  1. Te Kawa Matua: Module 1 Professional Practice Standards and Guidelines
  2. Standard 2: Cultural Responsiveness and Inclusivity
  3. Inclusive Practice
Lesson 4, Topic 3

Inclusive practice ensures that every client can access and benefit from financial mentoring, regardless of their background or circumstances. This means creating a safe, welcoming, and non-judgemental environment; adapting communication and support to suit each client’s needs; respecting cultural, social, and personal diversity; removing barriers to participation; and actively challenging bias to support fair treatment.

As a financial mentor you will: 

  • create safe and welcoming environments for all clients regardless of identity, background, or circumstances
  • use inclusive language and avoid assumptions about family structures, relationships, or lifestyle choices
  • recognise and address barriers to service access faced by marginalised communities; and
  • ensure clients with disabilities or special needs are accommodated.
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