Accessibility and Availability

Accessibility and availability ensure that all clients can easily access financial mentoring support when they need it. This is a core part of delivering high-quality, client-centred services.

Click on each heading to read the information.

As a financial mentor you will: 

• provide services that are accessible to diverse communities 
• offer flexible practice delivery options to meet client needs 
• ensure reasonable response times and follow-up contact; and 
• maintain consistent practice quality across all delivery modes. 

  Ensuring accessibility and availability means financial mentors deliver equitable, timely, and client-focused support, enabling all clients to engage effectively and achieve positive financial outcomes.