Understanding consumer rights

Financial mentors also need to understand consumer rights as many of our clients have got into financial difficulty by not understanding their rights and obligations when they purchase goods and services or entered financial contracts and loans.

Helping clients navigate with consumer law issues can be complex and it is recommended that financial mentors seek advice from financial mentors with experience in this area, CAB (Citizens Advice Bureau) and Community Law.

There are many laws to protect a consumer’s rights and these are amended from time to time. They include:

• Credit Contracts and Consumer Finance Act (CCCFA)
• Fair Trading Act.
• Consumer Guarantees Act (CGA)
• Motor Vehicle Sales Act
• The Residential Tenancy Act.