Consumer protection codes and guidelines
Many industries also have their own codes of protection and guidelines on how to interact with and treat consumers. These detail recommended standards for each industry.
Financial mentors can use these codes when interacting with companies during negotiations to highlight any discrepancies between the code and actual delivery to the clients.
If a case escalates to making an inquiry or complaint with a disputes resolution scheme, highlighting discrepancies between the codes and delivery of service can be important evidence to support the client’s case.
Some of the codes and industry guidelines are:
Electrical Authority Consumer Care Guidelines
NZ Telecommunications Forum Standards and Guides
https://www.tcf.org.nz/industry/resources/publications/industry-standards-guides/
Te Papa Hou
There are articles on Te Pap Hou including:
Electricity consumer care guidance https://tepapahou.co.nz/electricity-consumer-care-guidelines/
Vehicle disabling devices https://tepapahou.co.nz/tips-and-tricks/